General Questions


 

How much does Inky cost?

It’s free!

 

Are my email passwords stored on Inky’s servers?

Inky connects to your email providers and processes your mail on your machine. Your email data never passes through our servers. Inky stores your email passwords encrypted on our servers, but the decryption key is your Inky password. This means that no one — not even Inky employees — can access your data without knowing your password. This also means that you can have one Inky account for multiple computers because your information is transferred encrypted through the cloud.

 

Will using Inky mess up my mail?

No. Inky keeps your emails intact and in sync with your email provider. For example, if you read a work email message on your home computer, and then go to the office, you will see that the message is marked as read there as well. You can always “go back” after trying Inky. In fact, you can switch back and forth between your providers’ web sites and Inky any time you want.

 

Do I need to create a new email address?

No. Inky works with your current email accounts. You can also add new accounts at any time.

 

Can your employees read my mail?

No. Your mail provider stores your mail, and your email never goes through our network or computers.

 

If I send mail using Inky, will it still look like it’s coming from me?

Yes. When you compose a message, you can send it from any of your accounts. Messages sent using Inky look exactly the same as if you had sent them using your provider’s web site.

 

Are you working on Inky for mobile and linux?

Yes! We are currently testing our iPhone and iPad versions, and are making great progress on our Android and Linux versions. These native iOS and Android apps will have the features of desktop Inky as well as touchscreen capabilities. Our goal is for you to have one login for all your email accounts on all your devices. Please sign up here for updates on these releases: http://eepurl.com/Bfzw1

 

How can I get help with Inky or send feedback?

The Inky Help Center is at http://inky.com/help and you can always send email to help@inky.com to ask a question or to give us feedback about Inky.

 

ADrive Questions


 

What is ADrive?

ADrive is a cloud storage service which offers free and paid options. You can create an ADrive account through Inky, but you will need to log into ADrive at some point after the first 30 days to choose to continue with a free account, or pay for a premium account.

 

What can you do with Inky and ADrive?

We currently support two main features: sending attachments via ADrive, and saving attachments to messages you recieved to ADrive.

Read More

 

How do you use ADrive?

First, you have to either link your existing ADrive account to Inky, or you can create a new, trial ADrive account directly from Inky. These features are found in Settings -> General -> ADrive Settings. If you are creating a new account, you can use any of your email addresses already added to Inky as the username. Then just type in a new password, and optionally add some extra information such as your name or organization, and let Inky do the rest.

Read More

 

Where can I access my files?

If you have never used ADrive before, it’s easy to access your files. You can go to https://www.adrive.com/login and type in the credentials you used to sign up in Inky. Once you have successfully logged in, you can click the big orange “My Files” button. That will take you to the interface for browsing your files. All files that have been uploaded by Inky will be in the directory shown in the ADrive settings UI. This is, by default, the folder “InkyAttachments”. Navigate to that folder and all the files you have uploaded will be listed for you.

Read More

 

I just received an email from ADrive telling me my trial is ending. What does this mean? Is there a cost for ADrive?

You can sign up for the free ADrive (50 GB) or the paid ADrive (100GB) accounts. In either case, you must log into their website and choose either free or paid to keep using ADrive for more than 30 days.

 

I just got a message in Inky saying my ADrive trial account has run out…

Your ADrive account is still active and free (if you choose that option). But you must log in to the ADrive site this one time to choose to continue with a free account, or pay for a premium account.

 

Security Questions


 

Does Inky use encryption? Does it validate server certificates?

Yes. Inky communicates with servers using the Internet standard encrypted communication methods collectively known as SSL or TLS. Inky will always negotiate the most secure connection offered by the remote server; for example, if a server offers both unencrypted and encrypted access, Inky will always use encryption.

Read More

 

Does Inky invade my privacy?

No. By design, Inky can read your mail and help you organize it, but we, the creators of Inky, cannot. When you read an email with Inky, you’re reading a copy that’s stored in the memory of the machine you’re reading it on — e.g., your desktop computer. Unlike many mail services, with Inky you are not reading a copy of mail that’s stored on our servers somewhere in the cloud. And because Inky never sends us your emails — again, by design — our employees can’t ever access the contents of your email. This protects your privacy. Note, however, that your mail host — the company that provides you your email account and mail storage — very likely can still read your email. There are email storage providers that offer to host your mail in such a way that they cannot read your email; if you are worried about the absolute privacy of your email, you should consider using one of these providers in conjunction with Inky.

 

How does Inky store my passwords and other sensitive information securely?

We use a combination of strong encryption, innovative algorithms, and common sense to make Inky safe. At a high level, Inky always uses your computer’s network connection to talk to your mail servers, and always negotiates the most secure connection it can to your mail servers. This means that Inky’s communications with your mail servers are private and secure — neither a third party nor our employees can ever access your email.

Read More