General Questions


Inky used to be free and now it costs money?

Yes.  We do not show ads or sell our user's data.  We now have paid subscriptions, which cover Inky on all your devices.  Inky has a 14 day trial.  Try it. 


I tried Inky before.  What's new in this version of Inky?

So much!  Inky now works with Microsoft Exchange and with Android devices.  You can now create custom mailboxes and save searches.  We listened to your feedback and made Inky better and faster, while keeping it flexible and uncluttered.


Do you plan on adding calendar functionality?

Yep!  We are working on it right now.


What about chat?

That too!  We will make collaborating secure and easy. 


Are my email passwords stored on Inky’s servers?

Inky connects to your email providers and processes your mail on your machine. Your email data never passes through our servers. Inky stores your email passwords encrypted on our servers, but the decryption key is your Inky password. This means that no one — not even Inky employees — can access your data without knowing your password. This also means that you can have one Inky account for multiple computers because your information is transferred encrypted through the cloud.


Will using Inky mess up my mail?

No. Inky keeps your emails intact and in sync with your email provider. For example, if you read a work email message on your home computer, and then go to the office, you will see that the message is marked as read there as well. You can always “go back” after trying Inky. In fact, you can switch back and forth between your providers’ web sites and Inky any time you want.


Do I need to create a new email address?

No. Inky works with your current email accounts. You can also add new accounts at any time.


Can your employees read my mail?

No. Your mail provider stores your mail, and your email never goes through our network or computers.


If I send mail using Inky, will it still look like it’s coming from me?

Yes. When you compose a message, you can send it from any of your accounts. Messages sent using Inky look exactly the same as if you had sent them using your provider’s web site.


How can I get help with Inky or send feedback?

Please use our form.


Security Questions


Does Inky use encryption? Does it validate server certificates?

Yes. Inky communicates with servers using the Internet standard encrypted communication methods collectively known as SSL or TLS. Inky will always negotiate the most secure connection offered by the remote server; for example, if a server offers both unencrypted and encrypted access, Inky will always use encryption.

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Does Inky invade my privacy?

No. By design, Inky can read your mail and help you organize it, but we, the creators of Inky, cannot. When you read an email with Inky, you’re reading a copy that’s stored in the memory of the machine you’re reading it on — e.g., your desktop computer. Unlike many mail services, with Inky you are not reading a copy of mail that’s stored on our servers somewhere in the cloud. And because Inky never sends us your emails — again, by design — our employees can’t ever access the contents of your email. This protects your privacy. Note, however, that your mail host — the company that provides you your email account and mail storage — very likely can still read your email. There are email storage providers that offer to host your mail in such a way that they cannot read your email; if you are worried about the absolute privacy of your email, you should consider using one of these providers in conjunction with Inky.


How does Inky store my passwords and other sensitive information securely?

We use a combination of strong encryption, innovative algorithms, and common sense to make Inky safe. At a high level, Inky always uses your computer’s network connection to talk to your mail servers, and always negotiates the most secure connection it can to your mail servers. This means that Inky’s communications with your mail servers are private and secure — neither a third party nor our employees can ever access your email.

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